Jen Koss and Kim Cox

Just Sit Back and Listen

Not far into the development of iKoss Consulting’s new website design, it became apparent we needed to sit down with the client and listen to their story. Not only the obvious story of the direction and growth of their business, but those little gems of insight that are revealed through casual conversation. And we couldn’t wait to sit down and chat.

iKoss Consulting has been a client of ours since 2002 when we first developed their logo and first website. We’ve kept in touch with Blair and Jen Koss over the years and have always admired their ability to stay focused on a goal and achieve what they set out to accomplish. Plus, they’re intelligent, interesting and a lot of fun to be with.

After an afternoon filled with stories and laughs it became obvious we had to tell their story through their people, with Blair and Jen front and center. The consultants at first were a little hesitant to be subjects of a photo shoot, but after a glass of good Pinot they were fine. As we continued to shoot throughout the day, the group’s camaraderie and love for what they do was reflected in the camera lens.

Since the one requirement in building the site was to do so within the Microsoft 365 environment, which is very restrictive and makes most designers cringe, the images became the driving force of the site and social media channels.

Without taking the time to just sit back and listen to the client, we wouldn’t have learned that iKoss is people – people who work hard as a team to guide their clients through change.

To see the team in action check out ikoss.com

It Feels Good When Things Look Good

Last night a few of us from SVML went to the Todd Rundgren concert. He looked and sounded great, the band was tight and energetic and the crowd was having a good time. We had a blast.

What really hit me was the evidence of Buffalo’s ongoing renaissance. Its once defunct waterfront looked alive and inviting. Historic buildings have been renovated and the fusion of old and new architectural elements is successful. The beautiful old cobblestone roads have been restored and new walkways and roads have been built where necessary. Brightly colored Adirondack chairs dot the green grassy park area. The sleek sailboats and colorful kayaks filled the river entrance to Lake Erie. And the bright flags emblazoned with the Canalside logo (which is nice) fluttered in the lake breeze.

Seeing all those elements come together as a fresh Canalside brand made it exciting to be there. You felt like you were someplace special, as though someone (or a lot of someones) cared enough to invest the time and money into creating a new identity and brand. If they cared enough to put forth this effort, then it must be worthy of taking part in. That’s the importance of a strong, well thought out identity. When it looks good it feels important. And that makes people feel good. When you make them feel good, they remember.

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